|Wooden's Wisdom - Volume 10
|Craig Impelman Speaking | Championship Coaches | Champion's Leadership Library Login
"ARE OTHER PEOPLE AS ENTHUSIASTIC ABOUT YOU AS YOU ARE ABOUT YOURSELF?"
John Wooden Video Clip (1 min. 29 sec.): Coach Wooden is asked: "What is the key to sustaining a high level of excellence over time?"
There are three parts to Enthusiasm, one of the cornerstones of Coach Wooden's Pyramid of Success, you must be enthusiastic, your team mates must be enthusiastic and they must be enthusiastic about you. A coach/supervisor/manager/leader may be enthusiastic, hardworking, knowledgeable and focused but if team members are not enthusiastic about the leader as he/she is about him/herself the team will not reach their potential.
Here are some behaviors that kill team enthusiasm:
These shortcomings are often unintentional and we might not even be aware of them. I was coaching a business team and felt I was enthusiastic and generally well liked. We took a survey. In the survey I was asked to rate myself on a scale of 1-10 (10 being best) on the following statement:
"I am easy to approach". I gave myself a 9.
Forty + team members were asked to rate me on the following statement:
"Craig is easy to approach". They gave me a cumulative score of 3.
I asked our general manager why I got a score of 3 from the team. She said: "Coach people like you and appreciate your positive attitude but they don't want to talk to you about their concerns because they feel you won't really listen. You will just give them your ‘Positive Attitude" speech while interrupting them in in the process." (see items #1 and #2 above).
I told the team about the survey result. I apologized and resolved to do better. We started a weekly "Trouble Shooting Contest" where people were encouraged to tell us the dumb things we were doing as a company (solutions encouraged but not required). We had a weekly meeting and gave $25 to the team member who pointed out the dumbest thing we were doing that week. With their input and me listening, we improved our performance dramatically and they felt more enthusiastic about me.
Self-Awareness is critical. Coach Wooden called it Alertness on the Pyramid of Success.
"We are all back round characters of someone else's movie, so be careful how you portray yourself."
Ask your team members to rate you anonymously on items #'s 1-7.
How's their enthusiasm for you? How's your self-awareness?
Yours in Coaching,
Under the shade of trees,
Edgar Albert Guest (1881-1959)
For more information visit www.woodenswisdom.com
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