|Wooden's Wisdom - Volume 11
|Craig Impelman Speaking | Championship Coaches | Champion's Leadership Library Login
KEY ELEMENTS OF TEAMWORK (DEL HARRIS PART EIGHT)
John Wooden Video Clip (2 min. 26 sec.): Coach Wooden is asked about greatest players ever by position.
In September of 2022, legendary coach Del Harris was inducted into the Naismith Basketball Hall of Fame. Over sixty years Coach Harris has displayed excellence at every level, first as a player, then as a High School, College, NBA, and International Coach.
In his excellent book, On Point: Four Steps To Better Life Teams, Coach Harris says that the first step of Team Building: "Starts when the commitment to being others-oriented is demonstrated. Proving that you care is the first piece of evidence that must be exhibited."
In his book, Coach Harris uses the diagram of a wheel illustrating six steps for team building in a clockwise sequence. Coach Harris described the next five steps this way:
"As individuals perform their roles on a team, in a family, or in a business, they must establish operational relationships. These relationships may grow as people acknowledge their interdependence with other team members. People on all sides will acknowledge the value of others to at least a functional extent. People who express a degree of humility and are willing to acknowledge such dependence will generate reasonably effective communication with the team.
As each person continues to show appreciation for the value of others’ contributions, communication becomes easier and more frequent. This engenders the potential for continuing cooperation. People see that the system works, and this provides validation for what they are doing individually and as a unit."
It is not enough for a leader to simply identify the roles of team members. He/she must then make sure that all team members are clear on their interdependency and have a keen appreciation of the details and importance of their teammate’s jobs.
The tone of voice a receptionist answers the phone with will directly affect the attitude of the customer has when they are transferred to the CEO or salesperson.
That is why I refer to the person answering the phone as a member of our "First Contact Team" not a receptionist. They know their role is important and their consistent great attitude is admired and appreciated.
Do all your team members appreciate each other, irrespective of rank?
Yours in Coaching,
The Neighborly Man
Some are eager to be famous, some are striving
Edgar Albert Guest (1881-1959)
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