|Wooden's Wisdom - Volume 12
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"ACCOUNTABILITY REQUIRES CLEAR COMMUNICATION" (LIZ WISEMAN AND JOHN WOODEN)
Liz Wiseman is a bestselling author, researcher, and elite leadership coach. In her New York Times bestseller, Multipliers: she researched over 150 leaders worldwide. Liz Wiseman and John Wooden would both tell you that great leaders are able to create a team culture with accountability.
A good step in creating accountability is to ask the person you are assigning the task to tell you exactly what they understand their responsibility is.
It is also important that you establish you will not accept incomplete work. Liz Wiseman describes how she learned this lesson the hard way:
"I was six months into my first management job. It was 7:30 p.m., as I sat at my desk. The halls were dark, and all of my staff had gone home for the night. Everyone was home but me.
I was still busy trying to close out my "to dos" for the day, many of which had emerged during the workday as one little crisis after another landed on my desk. I came up from my absorption in my work and thought, Why am I still doing so much of the work?
I’ve delegated. Why does it all come back to me? People were bringing me their problems, and I would take them back. At this realization, I became irritated at my team for dumping the problems on me and for not doing their jobs. Then, alone in a dark office, I had the epiphany: I wasn’t doing my job.
As a manager, my job was no longer about me. It was my responsibility to manage the work, not do the work. I had been solving problems like some overzealous superhero, when I was really supposed to help other people solve problems.
My job was to flow the work to my team and keep it there. It is an embarrassingly simple idea, but for me as a newly promoted manager, it was a startling realization."
John Wooden did not accept incomplete work.
Yours in Coaching,
The Neighborly Person
Some are eager to be famous, some are striving
Edgar Albert Guest (1881-1959)
For more information visit www.woodenswisdom.com
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