Wooden's Wisdom - Volume 13 | Issue 635 |
Craig Impelman Speaking | Championship Coaches | Champion's Leadership Library Login | |
TALK LESS, TEACH MORE (JIA JIANG AND JOHN WOODEN) In describing his instructive philosophy, Coach Wooden said that over time: "I learned to be concise and quick and didn’t string things out."
Ronald Gallimore and Roland Tharp (two UCLA psychologists) attended 15 practices during the 1975 season and they recorded and codified 2,326 Wooden teaching acts during thirty hours of practice.
They observed the following: "There were no lectures, no extended harangues. He rarely spoke longer than 20 seconds. What he said to individuals was brief and rarely interrupted the flow of the action. It was always instructive." Coach liked his communications to be between 5 and 10 seconds.
In his must-read book, "Rejection Proof," ( https://www.rejectiontherapy.com/100-days-of-rejection-therapy ), Jia Jung applies this principle to being effective when delivering bad news:
"When you deliver a rejection to someone, give the bad news quickly and directly. You can add the reasons afterward if the other person wants to listen. No one enjoys rejection, but people particularly hate big setups. With "big setups," rejectors spend a long time explaining the reason for their rejection before they deliver it.
In July 2014, Microsoft laid off 12,500 employees. To deliver the bad news to his employees, the head of the division sent employees an eleven-hundred-word memo. He began the memo casually with "Hello there." Then he spent ten paragraphs explaining Microsoft’s new strategy. Finally, in paragraph 11, he delivered the bad news:" We plan that this would result in an estimated reduction of 12,500 employees over the next year."
His approach caused a PR nightmare. The media took the memo public, writing stories with headlines like "Microsoft Lays Off Thousands with Bad Memo" and "How Not to Cut 12,500 Jobs".
Do you: "string things out"?
Yours in Coaching, Craig Impelman
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Safe Conduct There isn't any danger in the kindly things you say, Edgar Albert Guest (1881-1959)
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