Wooden's Wisdom - Volume 13 | Issue 670 |
Craig Impelman Speaking | Championship Coaches | Champion's Leadership Library Login | |
"NEVER CRITICIZE A TEAMMATE" (DANIEL COYLE AND JOHN WOODEN) Coach Wooden understood a key to peak performance is how teammates treat each other. One of Coach Wooden’s three rules for practice was: never criticize a teammate.
Danny Meyer, one of the most successful restaurateurs in history, built his teams the same way. Restaurants in New York City have an eighty percent failure rate. In thirty years, Meyer opened twenty-five restaurants. Twenty-four were successful.
In his book, The Culture Code, Daniel Coyle related an experience he had while interviewing Meyer at breakfast at one of his restaurants:
"Behind me, a tray accidentally slips from a waiter’s hand, and several water glasses smash on the floor. For a microsecond, all the action stops. Meyer raises a finger, pressing pause on our conversation so he can watch what happens.
The waiter who dropped the glasses starts picking up the pieces, and another waiter arrives with a broom and a dustpan. The cleanup happens swiftly, and everyone turns back to their food.
Then I asked Meyer why he was watching so closely. "I’m watching for what happens right afterward, and I’m looking for their energy level to go up. They connect to clean up the problem, and the energy level goes either up or down, and if we’re doing our job right, their energy level will go up. They are creating uplifting energy that has nothing to do with the task and everything to do with each other and what comes next."
I asked Meyer what a bad interaction looks like. "It’s one of two things," he says. "Either they’re disinterested—‘I’m just doing my job’ kind of thing. Or they’re angry at the other person or the situation. And if I were to see that, I would know that there’s a deeper problem here, because the number one job is to take care of each other."
Coach Wooden and Danny Meyer insisted teammates treated each other in a positive way even when mistakes happened.
How do your teammates treat each other when mistakes happen?
Yours in Coaching, Craig Impelman
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Dreaming Just now I think Edgar Albert Guest (1881-1959)
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