Wooden's Wisdom - Volume 13 | Issue 678 |
Craig Impelman Speaking | Championship Coaches | Champion's Leadership Library Login | |
"UPWARD EMPATHY" (LIZ WISEMAN AND JOHN WOODEN) In her bestselling book, Impact Players, Liz Wiseman describes the value of Upward Empathy in today’s workplace, when describing high performers (Impact Players):
"Impact Players learn what their leaders need and are great practitioners of what I call upward empathy, the tendency to look up at managers and see not only a demanding boss but that boss’s challenges, constraints, and best intentions. Upward empathy is looking beyond what frustrates you about your boss to appreciate what frustrates your boss. Upward empathy allows you to take someone else’s viewpoint into account.
The impact players figure out what I call the W.I.N.—What’s Important Now."
The impact player gets outside of their personal job and goals and asks, "What can I do to help you?"
My wife, Christy, who managed retail stores, described a great impact player she worked with, Rene, the stockroom manager. Rene would come to work and ask Christy what she had going on in the store and how he could help her. Rene would then jump in and help with the display, sales, or cashiering, whatever was most important now.
The Impact Husband gets up everyday and asks his wife what he can do to help her.
The Impact Athlete doesn’t whine about playing time. He/she asks the coach what they can do right now to help the team the most.
As Coach liked to say: "It’s amazing how much can be accomplished if no one is concerned with who gets the credit."
Do you just do your job or are you an impact player?
Yours in Coaching, Craig Impelman
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There Are No Gods! There are no gods that bring to youth Edgar Albert Guest (1881-1959)
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